It doesn’t matter if you’re looking to replace your windshield, repair a rock chip, or get your windows tinted--you want to make sure you’re working with a reputable auto glass repair shop in Ann Arbor. At Simbol Auto Glass, we want to help you find the shop that’s right for you. To help you get started, we’ve put together a list of five things you should look for in a good repair shop.

Check their experience.

Anybody can say they perform auto glass repair. It doesn’t take more than putting it as a service up on your pricing board or on a website. However, not everybody has the amount of experience you want to get a job well done. Don’t hesitate to ask the technicians you’re working with or the store manager about the kind of experience the team has when it comes to auto glass repair. You might find that they’re well-versed in what it takes to repair a minor rock chip on your windshield, but they’ve only tinted windows on one or two cars. What’s more, you might notice there’s only one person in the shop when you’re there to get your windshield replaced, which is a two-person job.

Do they guarantee their work?

Not every fix is going to be perfectly done. Even the most well-trained technicians can have rosin that doesn’t take on a windshield or adhesive that doesn’t stick properly. When this happens, you want to know that the shop is going to cover their mistakes with a warranty or another type of guarantee. Ask if the repair shop will cover or guarantee their work, so you’re protected should something go wrong in the process.

Ask your friends and neighbors.

Most people have had to get a new windshield or repair a rock chip at some point. You can always ask people around you who you trust about where they go for auto glass repair. Of course, you’ll probably get a glowing review from one person and a negative review from another. Consider their opinions and do with them what you’d like. Although, you should still ask what they did or didn’t like about the places they recommend. This will make it easier for you to come up with your own educated opinions before making a final decision.

What’s their availability?

It’s nice to be able to get into an auto glass repair shop at a time that fits your schedule. While wide-open availability for anybody can sometimes be a red flag, a crammed schedule can be, too. It’s important to find a balance with your auto glass repair shop where you can still get an appointment that works for you, but they’re still keeping busy. Remember that being busy is often a sign of quality and trusted work. It means people are continuing to do business with the shop. A shop that’s never busy either has a bad reputation or hasn’t built a customer base. In contrast, a shop that’s overly busy could be understaffed and might not be able to provide you with the customer service you deserve.

Read online reviews.

Looking online is a great way to find reputable auto glass repair shops. You can read reviews from previous customers to get an idea of what it’s like to work with the company. Keep in mind the kinds of things you’re looking for in a shop because what one person identifies as a negative might be a positive for you. Everybody is different and will have a somewhat different experience.

Call to learn more.

You can learn more about what it takes to find a reputable auto glass repair shop in Ann Arbor by getting in touch with our team at Simbol Auto Glass. If you’re ready to get started, please give us a call are your nearest location or send a message using our contact form. We strive to treat every customer with respect and honesty.